Show All Answers

1. How do I apply for water hook-up Services?

The Water Service Application can be found on the R.M. Website.

2. How often is my bill issued?

Water utility bills are generated every two (2) months, as well as actual meter reads. Water charges are based on usage, with a minimum charge of $20.00. A monthly administration fee of $10.00 per curb stop is also implemented. Water utility bills are due 30 days following the billing period.

3. What happens if I cannot pay my bill by the due date?

If not paid within that time frame, a 1% interest charge per month is added to your account. If your water bill is not paid within the specified time a shut-off notice, and your water may be turned off and not turned back on until payment is received in full along with a $60.00 re-connection fee.

4. What payment options are available to pay my water bill?

Water utility bills can be paid by mail, or by internet/telephone banking, and e-mail transfers.

5. I’m moving and need to finalize my account. What should I do?

When you sell property that has a rural water connection, we request that you notify our office as soon as possible. The R.M. may also complete an inspection to ensure that your system conforms to regulatory requirements. A final meter reading will be taken the last day of ownership. Please allow 2 weeks’ notice before your property is transferred to the new owner.

6. How do I submit a meter read?

You can submit your meter read by fax, email, or the “Contact Us” form available on the R.M. website.

7. My invoice is higher this month than usual. What could be causing this?

The most common reason for high water bills is leaks in the house or irrigation systems.

The first thing to try, is going around and checking toilets and sinks for leaks or drips. It might not seem like a lot of water, but if it drips all day it can really add up. Irrigation is harder to find leaks, with the lines being underground, but you can try shutting off the water to the outside when you are not using it and seeing if your usage goes back to normal again, if it does there could be a leak underground.

Second, have a look at your humidifiers or water softeners. Make sure they are not running too much or discharging too much water.

The next thing to try is keeping an eye on your usage day to day or week to week and see if there are any unexplained spikes.

Meters are very unlikely to be the cause. Older meters used mechanical components to gauge water usage. They would fail over time, but would read slower than normal, not faster. Newer meters use a magnetic sensor that only measures water passing through. If you would like to test to see if the meter itself is faulty, there should be a valve shortly after your meter controlling all water going into your house. Shut this off and if the meter continues to rise it could be a faulty meter. With a $200 deposit we can switch your meter out with another and send the old meter out for testing. If the tests come back as meter error, you get your deposit back and we will either install a brand new meter or you can keep the meter we replaced it with, and we will look at adjusting your previous billings with a more accurate number. If the test comes back acceptable the deposit is retained, the meter is put back and the previous invoices remain on the account. At this point it will be on the homeowner to hire a plumber to further investigate the water usage, as the meter error is not the cause.